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PromotionUnibet Confiscated 1,6 Million NOK From a Woman
A Norwegian woman thought she was having the luckiest day of her life when within a few hours, she gambled her way up from 9,000 NOK to 1.8 million NOK (≈180,000 euro) playing at Unibet.
The woman had her withdrawal approved initially, but a few days later, she was informed that the money had been confiscated and her Unibet account was suspended.
The Norweigan woman said: "For eight years, I have been fighting to win. I may have lost much in my life. Finally, I have won, but then I don't get the money. It's not fair."
When she wanted to withdraw her winnings she contacted customer service.
The Norweigan woman added: "Later that day, I go to the chat and talked to a customer service representative. I told her to speed up the withdrawal because I have been waiting a long time. I wrote that I had big plans this weekend, and that I didn't have money for the big plans I have. As soon as I typed that word, I got an email saying that my account was temporarily blocked."
Later, when talking to another customer service employee, it was revealed that her account was blocked because of a "suspicious comment." Eventually, Unibet confiscated her winnings and returned her original two deposits of 9000 (≈900 euros) and 110 000 Norweigan Krones (≈11,000 euros).
Unibet's Terms & Conditions say that the company reserves the right to suspend an existing account without any explanation. It also states that the company reserves the right to confiscate money available on Unibet accounts for direct or indirect breaches of Unibet rules.
Maria Angell- Dupont, External communications manager for Kindred Group (manages gambling companies such as Unibet, Maria Casino, and 32Red), said: "We do not comment on cases about individual customers. We reserve the right to close accounts based on questions about gambling responsibility, as well as gambling activities that violate our rules and conditions."
Unibet later sent an email to the woman asserting that another person had used her account or that she was acting on behalf of someone else, which the woman strongly denied.
It shows how necessary it is that players should remain cautious when playing online and be aware of the rules set by the casino.
About Unibet
Unibet, part of Kindred Group, is an online gambling operator providing sports betting, online casino, bingo, and poker services to over 11 million customers in more than 100 countries. It has 1,500 employees and offices in Malta, London, New York, and Gibraltar.
Unibet was founded in 1997 by Anders Ström and started operating from his home in Earl's Court, London. The company was granted a license to operate a betting business and began taking bets over the phone in 1998. Unibet launched its website in 1999, followed by a live betting service in 2003 and then a mobile site in 2004.
Headquartered in Malta, the Kindred Group (and consequently Unibet) is licensed and regulated by the Government of Gibraltar, the Gibraltar Gambling Commissioner, and the UK Gambling Commission.
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